AQ9 Privacy Policy – How We Protect Your Personal Data

01 Who We Are

This privacy policy applies to aq9, the online gaming platform operated at aq9.club. When this policy refers to "aq9", "we", "us", or "our", it means the operator of the aq9 platform. When it refers to "you" or "your", it means you as a registered player or visitor to aq9.club.

aq9 is the data controller for the personal information collected through the aq9 platform. This means aq9 determines the purposes and means of processing your personal data. If you have any questions about how aq9 handles your data, contact us at [email protected].

This privacy policy covers all personal data collected through the aq9 website at aq9.club, the aq9 mobile app, and any communications between you and aq9 support. It does not cover third-party websites or services that may be linked from aq9.

02 Data We Collect

aq9 collects personal data in two categories: data you provide directly, and data collected automatically when you use the platform. Here is a breakdown of what aq9 collects and why:

03 How We Collect Your Data

aq9 collects your personal data through the following channels:

• Direct registration: When you create an aq9 account, you provide your name, date of birth, email address, and phone number directly.
• KYC verification: When you submit identity documents for account verification, aq9 collects and stores those documents securely.
• Deposits and withdrawals: When you make a payment transaction on aq9, your payment method details and transaction data are recorded.
• Platform usage: aq9 automatically records data about how you use the platform, including which games you play, how long your sessions last, and what device you use.
• Support interactions: When you contact aq9 support via live chat or email, the content of those communications is recorded for quality and compliance purposes.
• Cookies and tracking technologies: aq9 uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the aq9 platform. See Section 6 for full details.

04 Why We Use Your Data

aq9 uses your personal data only for legitimate purposes. We do not use your data in ways you would not reasonably expect. The main reasons aq9 processes your personal data are:

• Account operation: To create and manage your aq9 account, process your deposits and withdrawals, and deliver the games and services you use.
• Identity verification: To verify your age and identity as required by our responsible gaming and anti-money laundering obligations.
• Security and fraud prevention: To detect and prevent unauthorised access to your account, fraudulent transactions, and abuse of the aq9 platform.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering regulations and responsible gaming requirements.
• Customer support: To respond to your questions, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to apply any limits or restrictions you have requested.
• Marketing communications: To send you information about promotions and offers on aq9, where you have given consent. You can opt out at any time.
• Platform improvement: To analyse how players use aq9 and improve the platform experience, game selection, and performance.

05 Who We Share Your Data With

aq9 does not sell your personal data. We share your data only where necessary and only with trusted parties who are contractually required to protect it. The categories of third parties aq9 may share your data with include:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Third-party KYC services that help aq9 verify your identity documents. These providers process your data under strict confidentiality agreements.
• Game providers: The studios and providers whose games appear on aq9 may receive anonymised gameplay data for technical and licensing purposes. They do not receive your personal identity data.
• IT and hosting providers: Companies that provide the technical infrastructure on which aq9 operates. These providers access data only as necessary to maintain the platform.
• Legal and regulatory authorities: aq9 may be required to share data with law enforcement, financial regulators, or other authorities where required by law. aq9 will notify you of such disclosures where legally permitted to do so.

06 Cookies and Tracking Technologies

aq9 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit aq9.club. Here is how aq9 uses cookies:

You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies will affect your ability to use aq9. For analytics and marketing cookies, you can opt out without affecting core platform functionality.

07 Data Retention

aq9 keeps your personal data only for as long as necessary for the purposes it was collected, or as required by law. Here is how long aq9 retains different categories of data:

• Account data: Retained for the duration of your account and for 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for 7 years from the date of the transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for 5 years after account closure or the end of the business relationship.
• Support communications: Retained for 3 years from the date of the interaction.
• Technical and usage data: Retained for 13 months from collection, then anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, aq9 deletes it securely or anonymises it so it can no longer be linked to you. You can request early deletion of your data by contacting support, subject to legal retention requirements that may prevent immediate deletion.

08 Data Security

aq9 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

• All data transmitted between your device and aq9 is encrypted using 256-bit SSL/TLS encryption.
• Sensitive data stored on aq9 servers is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within aq9 is restricted to staff who need it to perform their job functions, and is controlled by role-based access permissions.
• aq9 systems are monitored continuously for suspicious activity, unauthorised access attempts, and security vulnerabilities.
• aq9 conducts regular security audits and penetration testing to identify and address potential vulnerabilities.
• All staff with access to personal data receive regular training on data protection and security best practices.

While aq9 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your aq9 account and never share your login credentials with anyone.

09 Your Rights Over Your Data

You have the following rights over the personal data aq9 holds about you. To exercise any of these rights, contact aq9 support at [email protected]. aq9 will respond to all data rights requests within 30 days.

• Right of access: You can request a copy of all personal data aq9 holds about you. aq9 will provide this in a commonly used electronic format.
• Right to rectification: If any personal data aq9 holds about you is inaccurate or incomplete, you can request that it be corrected. You can update most account information directly from your account dashboard.
• Right to erasure: You can request that aq9 delete your personal data. This right is subject to legal retention requirements — aq9 may be required to retain certain data for regulatory compliance even after your account is closed.
• Right to restrict processing: You can request that aq9 restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that aq9 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to aq9 processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though aq9 may have compelling grounds to continue processing in some cases.
• Right to withdraw consent: Where aq9 processes your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

10 Children's Privacy

aq9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the aq9 registration and KYC process.

If aq9 discovers that personal data has been collected from a person under 18, that account will be immediately suspended, all data will be deleted, and any deposits will be returned to the payment method used. If you believe a minor has registered on aq9, please contact [email protected] immediately.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. aq9 supports and cooperates with responsible gaming organisations that work to prevent underage gambling.

11 Changes to This Privacy Policy

aq9 may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how aq9 uses your personal data, we will notify registered players by email before the changes take effect. Your continued use of aq9 after an updated privacy policy is published constitutes your acceptance of the changes.

We recommend checking this page periodically to stay informed about how aq9 protects your privacy. If you have questions about any changes, contact [email protected] and we will explain what has changed and why.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way aq9 handles your personal data, please get in touch:

• Email: [email protected] — data rights requests and privacy enquiries are handled within 30 days.
• Live Chat: Available 24/7 from your aq9 account dashboard for general privacy questions.

For data rights requests, please email [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request. aq9 will verify your identity before processing any data rights request.